Activations & Audit History

Activations

The Activations page shows the websites where your licenses are currently activated — the customer sites running your product.

Where to find it: SubscriptionFlow → Activations.

What you’ll see for each activation:

• The license it belongs to.
• The site URL where it’s activated.
• Its status (e.g. active or pending).
• When it was first activated and last seen.

This is the page to open when a customer says “my license won’t activate” or “I need to move it to a new site” — you can confirm exactly which sites are using the license and how many of the allowed sites are used.

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Audit History

The Audit History page is a chronological log of subscription and license events across your store — activations, renewals, cancellations, plan changes, refunds, and more.

Where to find it: SubscriptionFlow → Audit History.

Why it matters:

• It gives you a paper trail for support and disputes.
• You can see who or what triggered a change (customer, admin, or an automated process) and when.

(Every individual license also has its own history log on its edit screen — see Licenses.)

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Tips & Best Practices

• Check Activations before troubleshooting activation errors. It shows whether the customer has hit their allowed‑sites limit.

• Use Audit History to resolve “I was charged / cancelled” disputes. The log shows exactly what happened and when.

• Deactivate stale sites from the license to free up allowed‑sites slots for customers moving hosts.

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Frequently Asked Questions